This Privacy Policy describes how Lamonada ("we", "our", or "us") collects, uses, stores, and protects the information you provide when using our mobile application ("App"). By using Lamonada, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
Account Information: When you register, we collect your name, phone number, and password.
Email Address: You may optionally provide an email address.
Contact Submissions: When you contact us via the App, we collect your message and contact details.
1.2 Information Collected Automatically
Device Information: We collect device tokens and Firebase Cloud Messaging (FCM) tokens to send push notifications.
Usage Data: We track your in-app activity including services viewed, packages purchased, and feature usage to improve our service.
1.3 Information from Third Parties
We use Firebase (Google) for push notifications. Firebase may collect certain device identifiers as described in Google's Privacy Policy.
2. How We Use Your Information
To create and manage your account
To process your purchases of services and packages
To manage prepaid card balances and points
To send push notifications about promotions, updates, and account activity
To provide customer support and respond to your inquiries
To improve our App and develop new features
To comply with legal obligations
3. Data Storage and Security
Your data is stored securely on our servers. We implement industry-standard security measures including encryption, access controls, and secure server infrastructure to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: With trusted third-party services (e.g., Firebase) that help us operate the App, bound by contractual confidentiality obligations.
Legal Compliance: When required by law, court order, or government regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Your Rights and Choices
Access & Update: You can view and update your account information within the App.
Push Notifications: You can opt out of push notifications through your device settings.
Account Deletion: You may request account deletion by contacting us. Upon deletion, your personal data will be removed except where retention is required by law.
Data Portability: You may request a copy of your personal data held by us.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.
8. Third-Party Services
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: